FAQ

Q1: How can I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. If you encounter any issues, feel free to email us at contact@afternoonnyc.com.

Q2: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. For any payment-related inquiries, contact us at contact@afternoonnyc.com.

Q3: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placing them. Please email us immediately at contact@afternoonnyc.com if you need assistance.

Q4: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. If you don't receive it or have questions, please reach out to contact@afternoonnyc.com.

Q5: What should I do if my item arrives damaged?
A: We're sorry for the inconvenience! Please send photos of the damaged product to contact@afternoonnyc.com, and we'll arrange a replacement or refund.

Q6: Do you offer international shipping?
A: Currently, we ship only within United States. For updates on international shipping, you can email us at contact@afternoonnyc.com.

Q7: How long does shipping take?
A: Shipping usually takes 5–7 business days. For expedited shipping requests, email us at contact@afternoonnyc.com.

Q8: What is your return policy?
A: We offer a 14-day return window for unused products in original packaging. Start your return process by emailing us at contact@afternoonnyc.com.

Q9: Can I request a custom order?
A: Yes! We love creating custom products. Please email your request to contact@afternoonnyc.com, and we’ll be happy to discuss the details.

Q10: I have a question that’s not listed here. What should I do?
A: No worries — just email us at contact@afternoonnyc.com, and we’ll be happy to help!